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Contact Information
ETAP Technical Support
Operation Technology, Inc.
17 Goodyear, Suite 100
Irvine, CA 92618-1812
(949) 462-0400
Fax: (949) 462-0200
support@etap.com

Tutorials

ETAP Tutorials provide an opportunity to learn important ETAP functionality via multimedia presentations over the web. Click here to begin viewing now!

User Groups

ETAP User Groups provide an opportunity to share information among other ETAP users. User groups meet worldwide. Click here to join a user group near you.

Support Contract

The ETAP Upgrade and User Support Contract includes upgrades and new releases, unlimited software and engineering support, and more. Click here for more information.

ETAP frequently asked questions

The answers to frequently asked questions are listed below. This information has been provided by ETAP Engineers to enhance your experience using ETAP software. More information will be added as the information becomes available.

Please contact support@etap.com if you have any questions or need more information.

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Installation FAQ

#	Category	Type	FAQ
09	License Manager	Compatibility	Is the ETAP License Manager Compatible with Earlier Releases?
08	LAN and WAN	Network License Key	Is There a Separate Network License Key for LAN and WAN?
07	License Manager	Installation	ETAP 5.5.5 License Manager Installation Guide
06	License Manager	Troubleshooting	Failed to Receive Authorization from ETAP License Manager
05	License Manager	Installation Guide	Installation Guide for ETAP 5.5.6 License Manager Using USB Key – ETAP-OTI 1410 or Parallel Port Key
04	License Manager	Troubleshooting	ETAP License Manager Does Not Start
03	ETAP USB Key -ETAP-OTI-1410	Installation Guide	USB Driver Installation Guide for USB Key - ETAP-OTI 1410
02	ETAP 5.5.6 - USB Key-ETAP-OTI 1600	Installation Guide	Installation Guide for ETAP 5.5.6 - Replacing your key with the "USB Key - ETAP-OTI 1600" model.
01	ETAP 5.5.6 - USB Key-ETAP-OTI 1600	Installation Guide	Installation Guide for ETAP 5.5.6 with "USB Key - ETAP-OTI 1600"

General FAQ

#	Category	Type	FAQ
26	Governor Parameters	Transient Stability Module	Governor Limit Checking in Transient Stability Studies
25	PowerPlot	Tap Addition	PowerPlot v2.5 Tap Addition Must be a Number.
24	Webinar	Questions	Most common webinar questions.
23	Arc Flash	FCT	What are the most common roadblocks to finding Fault Clearing Time in arc flash calculations?
22	Project Files	Email	How do you send ETAP Project files?
21	Base Package	Bus Numbers	How do you choose the correct bus levels?
20	Data Exchange	PowerPlot to ETAP Star	Converting PowerPlot Projects to ETAP Star.
19	CB-Low Voltage	Trip Device	How To Assign a Retrofit Trip Device.
18	Motor Model	Load Torque	How to model load torque in ETAP.
17	Reliability	Active/Passive Failure Rates	Differences Between Active and Passive Failure Rates.
16	One-Line Diagram	Hyperlinks	Using hyperlinks in ETAP projects.
15	Arc Flash	NFPA 70 & IEEE 1584	What is the comparison of NFPA 70E-2000 and IEEE 1584-2002 standards for Arc Flash Analysis?
14	Upgrade & Support	ETAP Upgrade & Support	What does the ETAP Upgrade & Support Agreement include?
13	Cable Pulling	New Project	Create A Cable Pulling Project
12	ETAP Real-Time	Remote Control Auto-Simulator	Remote Control Auto-Simulator
11	Library	Cable	Navigating Through The Cable Library
10	Data Exchange	DXF Export	Export a One-Line Diagram to DXF Format
09	Capacitor	Series Capacitors	Modeling Series Capacitor
08	ETAP Real-Time	Scan Intervals	What are the Scan Intervals for ETAP Real-Time?
07	ETAP Real-Time	Interface with SCADA	Can ETAP Real-Time Interface with Existing SCADA Systems?
06	ETAP Real-Time	OPC Protocal	How Does ETAP Real-Time Communicate with Field Metering Devices?
05	One-Line Diagram	OLE Objects	Insert Legends, Text, & Tables Into One-Line Diagrams Using OLE & ActiveX Objects
04	One-Line Diagram	Remote Connectors	Simplify One-Line Diagram Connections Using Remote Connectors
03	Output Report	Database	Microsoft Access Database Used for Crystal Reports Formats
02	Reactor	Shunt Reactors	Modeling Shunt Reactors in ETAP
01	Transformer	Zig-Zag	Modeling A Zig-Zag Grounding Transformer in ETAP